Returns & Exchanges

At Menagerie Cosmetics, we strive to ensure you love your cruelty-free beauty products, but due to the hygienic nature of cosmetics, we can only accept returns on unopened and unused items within 14 days of delivery. Please note that all sale items and limited edition collections are final sale and cannot be returned or exchanged.

Return Process

• 1.
  Verify Eligibility

  Ensure your products are in their original, vacuum-sealed packaging and have not been swatched or used to qualify for a return.

• 2.
  Contact Support

  Email our support team with your order number and a photo of the items you wish to return to receive a Return Authorization number.

• 3.
  Pack and Ship

  Securely pack your items in their original shipping box and use a trackable shipping service to send the package to our fulfillment center.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method, minus any shipping fees, within 5-7 business days.